First, please know that we are coaches first and business men second. With that being said, it is VERY important to us that we take care of you and resolve the issue ASAP. Please know that with Innovative Technology such as HnTv1 (HIGHandTIGHT) training football there are certain issues effect it's performance. For instance, if the ball is kept in an enclosed, sealed bag or room that gets below 60 degrees the performance of the sensors can be effected. Also, if the ball is allowed to kicked or thrown for distances greater than 10 yards, damage can occur. Please ensure that proper care and use has maximized the effectiveness of the ball.
For simplicity, keep the box (we flatten ours and place it the equipment room out of the way) for ease of return. Please contact us via email (firstname.lastname@example.org or call 989-400-7273) prior to sending the ball back. You may return a non-performing ball within 90 days of delivery for a full exchange of equipment. You return it to us and we will send you a replacement ASAP.
IF you have used the balls longer than the 90 days and they are all "trained out", by that we mean they now show great wear and tear please contact us about our Coach's Buyback Plan. If you qualify, which means you have trained with them, posted training videos and tagged us and had interaction where we know your use of the product then you can send them back with a check for replacement balls. We will buy back your old balls based upon your strength of use and social media footprint dipicting the balls and their use.
These well used, still working footballs, will be donated and sent overseas to expand the great game of football to international affiliates.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations easily.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.